On my Samsung TV, many movies disconnect in the middle of the stream (usually toward the beginning)--spinning connection icon, after which it says that the stream has timed out--try again later. This is very frustrating and I cannot watch the movies or series that I want because of this. It is not a bandwith problem with my internet service--I have gigabit high speed internet, and have no problems with other streaming services, so it is not my connection or internet speed. . I suspect that the bandwith for your streaming service is low. Please address this issue, since there is little point offering content if customers cannot watch it, and frustrated customers may cancel service.

Hi David - thank you for flagging this. I'd love to talk and get more details from you over email so we can look further into this. please write in to us at [email protected]

We have not had any widespread reports about this issue, but hope we can address whatever may be going to make sure you can make the most of your subscription.

Thanks,
Anis & the ChaiFlicks team